As a Customer Service Executive in our voice process department, you will be responsible for providing exceptional customer service through telephone interactions. Your role will involve addressing customer queries, resolving issues, and ensuring a positive customer experience. You will be part of a dynamic team committed to delivering high-quality service and maintaining strong customer relationships.
Skills and Qualifications:
• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in a customer service or voice process role is an advantage.
• Excellent communication skills with a clear and confident voice.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Good listening skills and the ability to understand and address customer needs.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and manage time effectively.
• Flexibility to work in various shifts, including evenings and weekends if required.
• Handle inbound and/or outbound calls to provide information, resolve issues, and answer customer inquiries.
• Process transactions and maintain accurate records of customer interactions.
• Demonstrate a high level of professionalism and empathy while engaging with customers.
• Follow company policies and procedures to resolve customer complaints and issues effectively.
• Upsell or cross-sell products and services as per company guidelines.
• Maintain call quality standards and adhere to performance metrics.
• Collaborate with team members and supervisors to achieve departmental goals.
• Stay updated with product knowledge, industry trends, and company changes.
Any Degree
0-1 year in Any BPO-years