Job Description

Key functions will be:
 Designing & Managing call quality parameters and customer satisfaction on calls made.
 Working on risk reduction strategies for the assigned centre taking in consideration
relative factors.
 Conducting regular meetings with the Bank Team to ensure a constant improvement in
the collections process.
 Regular Coordination with the collection agencies to expedite the EMI collection process.
 Managing attrition and Employee satisfaction.
 Conducting meetings for setting up objectives and designing or streamlining processes to
ensure smooth functioning of operations.

 Good communication and pleasing personality.
 High level of Self Drive/Enthusiasm.

Responsibility

 Strong analytical and problem solving skills.
 Strong decision making skills.
 Strong inter-personal skills.

Qualification

Any Degree

Experience

3-5 Years-years