Job Description

● Key functions will be:
● On-the-job Product Training of new joinees
● Maintain MIS for Allocated Pool
● Tracking Callers properly
● Inspire / motivate callers to achieve targets
● Sending Pick-up files to FPRs
● Co-ordinate with Bank FPRs
● Identifying critical cases and act accordingly
● Prepare strategies for achieving Team targets
● Coordinate with Collection agencies
● Handling Escalation calls /agitated customers
● Performance review of callers on daily weekly monthly basis
● Plan for absenteeism in the team and ensure smooth work flow
● Liaise between different departments

● Good communication skills
● Knowledge of Ms Excel
● Orientation towards working with people
● Management skills in terms of maintaining people and work
● Good Leadership skills
● Knowledge of collections process, specifically domestic collections
● Passionate towards achieving targets

Responsibility

● On-the-job training.
● Performance Reporting
● Maintaining MIS

Qualification

Any Degree

Experience

3 - 6 years-years